Frequently Asked Questions
Everything you need to know about your skincare journey.
How do I know which products are right for my skin type?
We offer a comprehensive Skin Type Guide and a Routine Finder tool on our website to help you identify your skin's needs, whether you have oily, dry, combination, or sensitive skin.
Are Paula's Choice products tested on animals?
No. Paula's Choice is a Leaping Bunny certified cruelty-free brand. We have never tested our products or ingredients on animals and do not sell in locations where animal testing is required.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with a product for any reason, you can return it within 60 days of purchase for a full refund or exchange.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. Expedited shipping options are available at checkout if you need your skincare essentials sooner.
Can I use BHA and AHA exfoliants in the same routine?
While you can use both, we recommend alternating them (one in the morning, one at night) or using them on different days to prevent over-exfoliation, especially if you have sensitive skin.
Do your products contain synthetic fragrances or dyes?
No. All Paula's Choice products are 100% fragrance-free and contain no added dyes, as these are common causes of skin irritation and sensitivity.