Returns & Exchanges
At Paula's Choice, we stand behind the efficacy of our formulas, which is why we offer a 60-day money-back guarantee on all products, even if they have been opened or used. If you are not completely satisfied with your purchase, we make the return process simple and transparent.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack the products in their original packaging or a sturdy box to ensure they arrive back to our warehouse safely.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and affix it to the outside of your return package.
Drop Off and Refund
Drop your package at any authorized carrier location; once received and inspected, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing